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Shipping Information

How can I get delivery?

Soul Sweet gladly provides shipping service throughout Hong Kong on all orders with no minimum spending requirement. For purchase below HK$400, shipping fee of HK$30 will be charged. Shipping fee will be waived for purchase reaching HK$400 or above.

Where do we ship to?

Currently, we only provide shipping services to customers in Hong Kong.

Delivery time

Most orders are shipped within the same week after they are placed.

Orders for Hong Kong delivery usually arrive within 4-7 business days. Delivery times are 9am-6pm, Monday to Friday.

When placing your order, please make sure your delivery address is correct as we cannot take responsibility for deliveries that go missing due to incorrect delivery addresses.

Courier partner

We choose SF Express as our courier. Please note that delivery time is normally shorter for industrial or commercial address. We will provide door-to-door delivery to residential address, but customers can also choose to pick up the stock at the nearest S.F. Service Centers or S.F. Stores. Click here for the details of S.F. Service Centers and S.F. Stores.

http://www.sf-express.com/hk/tc/others/S.F.Network/SF_service_center_address/

http://www.sf-express.com/hk/tc/others/S.F.Network/SF_store_address/

How will I know if my order is confirmed?

You will receive an order confirmation via email.

How can I track the status of my order?

Log into your account then you can review your order status from the "My orders" by clicking "My account".

Signature on delivery

If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with reception or the Mail Room.